Frequently Asked Questions on Equestrian Match Maker
Question: I did a name search and cannot find my profile. It returns "No profile found."
Answer: You cannot do a name search while simultaneously using that name. Go to the member Home Page and click the "Preview Profile" tab and you will see your profile. Remember all profile photos have to be reviewed and approved before they will be displayed.
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Question: I uploaded my photos and they came out black.
Answer:The file is either greater than 350 x 350 or larger than 3mb. You must adjust the size or compress the photo.
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Question: I don't know how to compress a photo to make it the right size, what can I do?
Answer: Email the photo to Staff at Equestrian Match Maker Be sure to include the email address that you signed up with and your Equestrian Match Maker member name. There will be no charge for this service.
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Question: I entered my member password but it isn't working, what can I do?
Answer:Passwords are case sensitive. Be sure you enter the password just as you inserted it upon establishing your account. Use upper case and lower case just as you did on day one. If all else fails, email Staff at Equestrian Match Maker Be sure to include the email address that you signed up with and your Equestrian Match Maker member name.
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Question: I have received a message in my Equestrian Match Maker message box from a member that is soliciting me for reasons other than the intentions of this site. Or, I have received a message with content I feel is inappropriate. What do I do?
Answer: Immediately email Staff at Equestrian Match Maker Be sure to include the email address that you signed up with, your Equestrian Match Maker member name, and the member name of the alleged perpetrator. If I agree with you, after a quick and thorough investigation, that members profile will be launched in to the proverbial "Abyss"